Information processed and its purpose
This notice covers scenario consultation information submitted to Shuangyuan Technology.
When you choose to submit a scenario enquiry, Shuangyuan Technology processes the workflow description, name or role, company details and contact method you provide. We use it only to respond, arrange a conversation and improve this service.
This website offers direct contact by phone and support WeChat, as well as an on-site AI concierge. Viewing the website or opening contact details does not send a message or create a team follow-up record.
When you send a message to the on-site AI concierge, your conversation input is passed by the AI service to the AI service to generate a reply. Sending a message does not itself create a team follow-up record. If the service is unavailable, contact us directly by phone or support WeChat.
When a team follow-up record is created
An AI concierge team follow-up record is created only after you check consent and click “Submit for team follow-up”.
The AI concierge creates a follow-up record only after you check consent and click “Submit for team follow-up”. Please do not provide unnecessary sensitive personal information, account passwords, or trade secrets in the conversation.
This condition applies to the on-site AI concierge submission for team follow-up. Sending messages and submitting for follow-up are separate actions. Sending a message or viewing a reply does not mean you have agreed to create a follow-up record. When you enquire directly by phone or support WeChat, the team uses the information you actively provide only to handle that enquiry.
Retention and your requests
Consultation information has a defined maximum retention period. You can request access, correction or deletion.
Consultation information is retained for up to 12 months. You may request access, correction or deletion through the phone number or support WeChat published on this website. We will process your request within 15 working days.
For privacy questions, use the phone number or WeChat available through the site's Contact entry.
Before you submit information
Provide only information needed for the current enquiry and that you are willing to share.
Do I need to provide complete business files?
An initial conversation can begin with your workflow and the problem you want to address. Confirm permission and transfer arrangements before sharing sensitive materials, client records or internal files. Use de-identified samples where possible.
How can I make a privacy request?
Use the published phone number or support WeChat and identify the consultation information you want to access, correct or delete. Do not send passwords or unrelated sensitive materials to explain the request. We will process it within 15 working days.